Free checklist
Front Counter Training Checklist
The checklist (5 items)
Written as observable actions, so two trainers scoring the same shift land in the same place. In CrewSharp this is the Front Counter station in the Restaurant / QSR starter set, filed under Front of House, and every item here is editable.
- 1Greeted each guest warmly
- 2Entered the order accurately and repeated it backMust pass
- 3Suggested a drink, side, or dessert when it fit
- 4Handled cash and card payments correctly
- 5Kept the counter and register area clean
Print it, score it on a clipboard, or open it in Sheets. No email required.
What usually goes wrong
Order accuracy is the item that carries the station. A warm greeting on a wrong order still costs you the remake and the guest, so treat accuracy as the thing that has to be right before anything else on the list counts.
When to sign someone off
A workable bar for this station: no critical items missed, a score above a line you set for Front Counter specifically rather than one number for the whole building, and observed on more than one shift with at least one of them busy. Then date it, so it can expire.
That last part is the one people skip. A sign-off with no date cannot be re-checked, which means a year later you have a record that says somebody was ready once.
Stations that pair with this one
These are the stations someone on this one most often covers alongside it, which makes them the sensible second checklist to train.
Common questions
How long does it take to train someone on front counter?
Most people can take a simple order unaided within a shift or two. What takes longer is holding accuracy while the queue grows, so the observation that decides a sign-off should happen during a rush rather than a quiet mid-afternoon.
What should be on a front counter checklist?
The 5 items above cover it: greeted each guest warmly, entered the order accurately and repeated it back, suggested a drink, side, or dessert when it fit, and the rest of the list. Keep it in that range. Fewer and a pass proves very little; many more and trainers stop finishing it during a real shift.
Does this station need critical items?
Not every station has one. Where nothing on the list carries a safety or legal consequence, a passing score plus observation across more than one shift is a reasonable bar on its own. Marking items critical when they are not just makes the flag mean less everywhere else.
Scoring it is the part that lasts
Run this Front Counter checklist on a tablet between rushes and CrewSharp keeps the rest: who is signed off, when it was last checked, and which item your crew misses most.
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