Terms of Service

What CrewSharp is

CrewSharp is software for training, evaluating, and scheduling staff. You use it to record who works where, how they're progressing, and what needs attention on a given shift. We provide the software; the records you put in it are yours.

Your account

You're responsible for what happens under your account, including keeping your password private and making sure the people you invite should have the access you give them. Tell us promptly at support@crewsharp.com if you think someone else has got in. We strongly recommend turning on two-factor authentication in Settings.

You must be old enough to enter a contract where you live, and you may not use CrewSharp for anything unlawful, or in a way that damages the service for other customers.

Your data stays yours

You keep all rights to the information you put into CrewSharp - your team, your evaluations, your schedules. You grant us only the permission we need to run the service for you: to store that data, process it, back it up, and show it back to the people you've given access.

We do not sell your data. We do not use your team's records to train machine-learning models. We do not share them with anyone except the service providers listed in our Privacy Policy, who process data on our behalf.

Trials, pricing and payment

New organizations get a 30-day free trial. We don't ask for payment details to start it, and nothing is charged before it ends - you're welcome to add a card during the trial, and it still won't be charged until the trial is up. After that, your organization is billed per active store location, in US dollars, on the interval shown on your Billing page.

Your subscription renews automatically. At the end of each billing period it renews for another one at the same rate, and the card on file is charged, until you cancel. Cancelling from the Billing page stops the next renewal. That page always shows your current rate, your renewal date, and how many store locations you're billed for.

The rate you sign up on is the rate you keep. If we raise prices later, existing customers stay on their original rate until they choose to move.

Payments are handled by Stripe. We never see or store your full card number. If a payment fails we'll try again and let you know; if it keeps failing, your workspace may be paused until billing is sorted out. Your data isn't deleted when that happens.

Tax

Prices shown are exclusive of sales tax and any other tax or duty. Where we're required to collect tax on your subscription it's calculated at checkout, added to the amount charged, and shown on your invoice as a separate line. If we begin collecting tax in your jurisdiction, we'll tell you before it first appears on a charge.

If your organization is tax-exempt, send your exemption certificate to support@crewsharp.com before you subscribe so we can apply it.

Cancelling and refunds

You can cancel any time from the Billing page. Cancellation takes effect at the end of the period you've already paid for - you keep access until then, and we don't charge you again.

We don't automatically refund partial months. If something went genuinely wrong on our side, email support@crewsharp.com and we'll sort it out fairly.

You can export your data at any time while your account is active, and we'll help you get it out if you're leaving. See the Privacy Policy for how long we keep it afterwards.

Availability

We work to keep CrewSharp running and to keep your data safe, but we don't promise the service will never be unavailable. We may need to take it down for maintenance, and things outside our control can interrupt it.

Ending an account

You can close your account at any time. We may suspend or close an account that breaks these terms, that goes unpaid, or that's being used in a way that puts other customers at risk - and except in serious cases we'll contact you first and give you a chance to fix it, and to get your data out.

Liability

CrewSharp is provided as-is. To the extent the law allows, we're not liable for indirect or consequential losses, and our total liability to you is limited to what you paid us in the twelve months before the claim.

Nothing here limits liability that can't legally be limited. CrewSharp helps you record and organize decisions about your staff - it does not make those decisions, and it isn't legal or employment advice. Employment decisions remain yours.

Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. You and CrewSharp LLC agree that the state and federal courts located in Texas have exclusive jurisdiction over any dispute arising out of these terms or your use of CrewSharp.

If any part of these terms is held unenforceable, the rest stays in force. Not enforcing a term on one occasion isn't a waiver of it.

Changes to these terms

We may update these terms as the product changes. If a change materially affects you, we'll let you know by email or in the app before it takes effect. Continuing to use CrewSharp after that means you accept the updated terms.

Who you're contracting with

CrewSharp is a trading name of CrewSharp LLC, a limited liability company formed in Texas. In these terms, "we", "us" and "our" mean CrewSharp LLC, and your agreement is with CrewSharp LLC.

CrewSharp LLC 5900 Balcones Drive STE 100 Austin, TX 78731

support@crewsharp.com