Free checklist
Expo Training Checklist
The checklist (12 items)
Written as observable actions, so two trainers scoring the same shift land in the same place. In CrewSharp this is the Expo checklist in the Restaurant / QSR starter set, filed under Front of House, and every item here is editable.
- 1Read each ticket in full before calling it
- 2Checked every item against the ticket before handing it overMust pass
- 3Confirmed allergy orders were made separately and labeledCritical
- 4Sent back food that looked wrong or had gone cold
- 5Discarded food that sat on the pass past its hold timeCritical
- 6Sent orders out oldest first
- 7Called orders by number loud enough to hear across the lobby
- 8Told the kitchen right away when an item was missing
- 9Let waiting guests know about a delay before they had to ask
- 10Ran dine-in orders to the table when the store does that
- 11Bumped orders only once they were handed over
- 12Kept the pass wiped down and organized
Print it, score it on a clipboard, or open it in Sheets. No email required.
What usually goes wrong
Allergy orders are the critical item here. Expo is the last point where someone can confirm the order was made separately and labeled, and a miss at expo reaches the guest.
The items a good total should not outweigh
- Confirmed allergy orders were made separately and labeled
- Discarded food that sat on the pass past its hold time
When to sign someone off
A workable bar for this checklist: no critical items missed, a score above a line you set for Expo specifically rather than one number for the whole building, and observed on more than one shift with at least one of them busy. Then date it, so it can expire.
That last part is the one people skip. A sign-off with no date cannot be re-checked, which means a year later you have a record that says somebody was ready once.
Checklists that pair with this one
Someone trained on this one most often covers these alongside it, which makes them the sensible second checklist to train.
Common questions
Who should run expo during a rush?
Someone signed off on the positions feeding it, because they can tell at a glance when something is missing. Expo is usually a poor first position and a strong second or third.
What should be on a expo checklist?
The 12 items above cover it: read each ticket in full before calling it, checked every item against the ticket before handing it over, confirmed allergy orders were made separately and labeled, and the rest of the list. Keep it in that range. Fewer and a pass proves very little; many more and trainers stop finishing it during a real shift.
Which items should count as critical?
On this checklist, 2 items are marked critical: confirmed allergy orders were made separately and labeled; discarded food that sat on the pass past its hold time. Missing one means not ready, regardless of the total score, because these are the failures that cannot be corrected after the fact.
Scoring it is the part that lasts
Run this Expo checklist on a tablet between rushes and CrewSharp keeps the rest: who is signed off, when it was last checked, and which item your crew misses most.
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