Free checklist
Salon Reception Training Checklist
The checklist (12 items)
Written as observable actions, so two trainers scoring the same shift land in the same place. In CrewSharp this is the Salon Reception checklist in the Salon / Spa starter set, filed under Reception, and every item here is editable.
- 1Greeted each client by name on arrival
- 2Offered a drink and a seat while the client waited
- 3Told the provider as soon as their client arrived
- 4Answered the phone within three rings
- 5Booked the right service length with the right providerMust pass
- 6Asked about allergies and skin sensitivities for chemical servicesCritical
- 7Explained the cancellation policy when booking
- 8Took a card on file where the policy required one
- 9Confirmed the next day's appointments
- 10Updated the client's contact details when they changed
- 11Kept the waiting area tidy
- 12Let waiting clients know when their provider was running late
Print it, score it on a clipboard, or open it in Sheets. No email required.
What usually goes wrong
Booking the correct service and duration is the required item because everything downstream inherits the mistake. A service booked short does not cause a problem at reception, it causes one two hours later for a provider who cannot fix it.
The items a good total should not outweigh
- Asked about allergies and skin sensitivities for chemical services
When to sign someone off
A workable bar for this checklist: no critical items missed, a score above a line you set for Salon Reception specifically rather than one number for the whole building, and observed on more than one shift with at least one of them busy. Then date it, so it can expire.
That last part is the one people skip. A sign-off with no date cannot be re-checked, which means a year later you have a record that says somebody was ready once.
Checklists that pair with this one
Someone trained on this one most often covers these alongside it, which makes them the sensible second checklist to train.
Common questions
What is the most expensive reception mistake?
Booking the wrong duration. A missed rebook costs one visit; a book full of wrongly timed appointments costs the whole day's capacity and pushes every client after it, which the clients notice and the schedule never recovers from.
What should be on a salon reception checklist?
The 12 items above cover it: greeted each client by name on arrival, offered a drink and a seat while the client waited, told the provider as soon as their client arrived, and the rest of the list. Keep it in that range. Fewer and a pass proves very little; many more and trainers stop finishing it during a real shift.
Which items should count as critical?
On this checklist, one item is marked critical: asked about allergies and skin sensitivities for chemical services. Missing one means not ready, regardless of the total score, because these are the failures that cannot be corrected after the fact.
Scoring it is the part that lasts
Run this Salon Reception checklist on a tablet between rushes and CrewSharp keeps the rest: who is signed off, when it was last checked, and which item your crew misses most.
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