Free checklist
Cafe Cashier Training Checklist
The checklist (12 items)
Written as observable actions, so two trainers scoring the same shift land in the same place. In CrewSharp this is the Order Counter checklist in the Café / Coffee shop starter set, filed under Counter, and every item here is editable.
- 1Greeted each customer as they reached the counter
- 2Recognised regulars and remembered their usual order
- 3Entered each drink with its size and modifiersMust pass
- 4Read the order back for anything customised
- 5Asked about allergies when food was orderedCritical
- 6Suggested a food item or size-up when it fit
- 7Explained menu items and roasts accurately
- 8Took payment and handled the drawer correctly
- 9Marked cups clearly for the bar
- 10Told customers the wait time when the bar was backed up
- 11Kept the queue moving during the rush
- 12Kept the counter and condiment stand clean
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What usually goes wrong
Entering each drink with its modifiers is the required item, and it is where the bar and the counter fall out with each other. A drink built correctly from a wrong ticket is still a remake, and the barista usually takes the blame for it.
The items a good total should not outweigh
- Asked about allergies when food was ordered
When to sign someone off
A workable bar for this checklist: no critical items missed, a score above a line you set for Order Counter specifically rather than one number for the whole building, and observed on more than one shift with at least one of them busy. Then date it, so it can expire.
That last part is the one people skip. A sign-off with no date cannot be re-checked, which means a year later you have a record that says somebody was ready once.
Checklists that pair with this one
Someone trained on this one most often covers these alongside it, which makes them the sensible second checklist to train.
Common questions
Should the order counter and the espresso bar be one role?
They are separate checklists even when one person covers both. Someone can be excellent on the bar and slow at the counter, and treating them as one qualification hides that until the first time you schedule around it.
What should be on a cafe cashier checklist?
The 12 items above cover it: greeted each customer as they reached the counter, recognised regulars and remembered their usual order, entered each drink with its size and modifiers, and the rest of the list. Keep it in that range. Fewer and a pass proves very little; many more and trainers stop finishing it during a real shift.
Which items should count as critical?
On this checklist, one item is marked critical: asked about allergies when food was ordered. Missing one means not ready, regardless of the total score, because these are the failures that cannot be corrected after the fact.
Scoring it is the part that lasts
Run this Order Counter checklist on a tablet between rushes and CrewSharp keeps the rest: who is signed off, when it was last checked, and which item your crew misses most.
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